Return & Refund Policy

Greenweave Eco Solution
Website: https://greenweaveeco.com/
Effective Date: July 29, 2026

Return & Refund Policy

At Greenweave Eco Solution, customer satisfaction is our priority. We take great care to ensure that every product meets our quality standards before it is shipped. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

By placing an order on greenweaveeco.com, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product arrived incomplete or missing items.

  • The product differs significantly from its description on our website.

To be eligible for a return, the item must:

  • Be returned within 7 days of delivery.

  • Be unused and in its original condition.

  • Include all original packaging, accessories, and labels.

  • Be accompanied by proof of purchase (invoice or order confirmation).

2. Non-Returnable Items

For hygiene, safety, or product integrity reasons, we cannot accept returns for:

  • Used or damaged products caused by the customer.

  • Custom-made or personalised products.

  • Bulk or wholesale orders (unless defective or incorrect).

  • Clearance, discounted, or promotional items (unless damaged or defective).

  • Products returned without original packaging.

  • Items damaged due to improper handling or storage after delivery.

3. Return Process

To request a return:

  1. Contact our Customer Support within 7 days of receiving your order.

  2. Provide:

    • Order number

    • Product name

    • Reason for return

    • Photos of the product and packaging (if damaged or incorrect)

  3. Our support team will review your request and provide return instructions.

  4. Once approved, securely package the item and send it to the designated return address.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 7–10 business days.

Refunds may include:

  • Full product value

  • Applicable taxes (if paid)

Shipping charges are generally non-refundable, unless the return is due to our error or a defective product.

5. Replacement Policy

Instead of a refund, you may choose a replacement if:

  • The item is defective.

  • The wrong product was delivered.

  • The product was damaged during shipping.

  • Items are missing from your order.

Replacement products will be shipped after the returned item has been received and approved, or based on photographic evidence where applicable.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.

  • Include clear photographs of:

    • The product

    • The packaging

    • The shipping label

    • Any visible damage

We will work quickly to resolve the issue by offering a replacement, refund, or other suitable solution.

7. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged product, or manufacturing defect), Greenweave Eco Solution will cover the return shipping cost.

  • If the return is due to a change of mind or customer preference, the customer is responsible for all return shipping costs.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of items lost during return transit.

8. Order Cancellation

Orders may be cancelled:

  • Before they have been processed or shipped.

  • By contacting our Customer Support as soon as possible.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

9. Bulk & Wholesale Orders

Bulk, wholesale, and customised orders are generally non-refundable unless:

  • The products are damaged.

  • The products contain manufacturing defects.

  • Incorrect items were supplied.

Please inspect bulk shipments upon delivery and report any issues promptly.

10. Sustainability Commitment

To reduce unnecessary waste, we encourage customers to review product details carefully before purchasing. Our eco-friendly products are made from natural materials such as bamboo and areca leaf, which may have slight variations in colour, texture, and grain. These natural characteristics are not considered defects.

11. Contact Us

If you have any questions about returns, replacements, or refunds, please contact us.

Greenweave Eco Solution

Website: https://greenweaveeco.com/

Email: info@greenweaveeco.com

Phone: +8801615244515,+8801749226426,+8801943301166

Address: Dhaka, Bangladesh

Our Commitment

At Greenweave Eco Solution, we are committed to delivering premium-quality, eco-friendly products and providing a fair, transparent, and hassle-free return experience. Your trust is important to us, and we strive to ensure every purchase meets your expectations while supporting a more sustainable future.